--- title: "Virtual Assistant FAQ — Pricing, Onboarding & Guarantees | 1VirtualAssistant" description: "Answers about pricing, month-to-month contracts, U.S. time zones, training, communication, replacement guarantees, security, and onboarding for managed virtual assistants." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://1virtualassistant.com/" }, { "@type": "ListItem", "position": 2, "name": "FAQ", "item": "https://1virtualassistant.com/faq" } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How fast can I get a virtual assistant?", "acceptedAnswer": { "@type": "Answer", "text": "Most clients are matched within 24–72 hours of the consultation. We map your role, hand-pick a trained VA, set up tools and SOPs with your account manager, and you're working together by the end of the week." } }, { "@type": "Question", "name": "What happens on the consultation call?", "acceptedAnswer": { "@type": "Answer", "text": "A staffing advisor reviews your workflow, the role you need, hours, time-zone preferences, and tools. You leave the call with a recommended plan and transparent pricing — no obligation." } }, { "@type": "Question", "name": "Do you handle onboarding and SOP creation?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Your account manager runs onboarding, helps document SOPs, sets up access to your tools, and supervises the first two weeks of work to make sure quality is on track." } }, { "@type": "Question", "name": "Can I start with a small engagement?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Many clients start at 10–20 hrs/week (Starter) and scale to half-time or full-time as the workload grows." } }, { "@type": "Question", "name": "Are there long-term contracts?", "acceptedAnswer": { "@type": "Answer", "text": "No long-term contracts. Plans are month-to-month with a 30-day notice. Pause, scale up, or cancel at any time." } }, { "@type": "Question", "name": "What does pricing include?", "acceptedAnswer": { "@type": "Answer", "text": "Every plan includes a dedicated assistant, an account manager, QA and performance monitoring, backup coverage, and the replacement guarantee. There are no setup fees." } }, { "@type": "Question", "name": "How do I pick the right plan?", "acceptedAnswer": { "@type": "Answer", "text": "Starter ($799–$1,200) suits part-time support up to 20 hrs/week. Growth ($1,200–$2,000) covers half-time. Full-Time ($2,000–$3,500) is a 40-hr/week dedicated VA. Specialized ($2,500–$4,500) is for industry-trained roles." } }, { "@type": "Question", "name": "What's the typical ROI vs. hiring in-house?", "acceptedAnswer": { "@type": "Answer", "text": "Most clients save 50–70% versus a U.S. in-house hire (typically $5K–$8K/month fully loaded) and reclaim 10–40 hours per week of leadership time." } }, { "@type": "Question", "name": "How does billing work?", "acceptedAnswer": { "@type": "Answer", "text": "Flat monthly rate billed in advance. No hourly invoices to chase, no overtime surprises." } }, { "@type": "Question", "name": "What roles do you staff?", "acceptedAnswer": { "@type": "Answer", "text": "Executive assistants, bookkeeping VAs, marketing VAs, admin & data entry, customer support, sales & lead generation, plus specialized roles for legal, healthcare, real estate, and more." } }, { "@type": "Question", "name": "How are VAs trained?", "acceptedAnswer": { "@type": "Answer", "text": "Every assistant completes role-specific training before placement, then your custom SOPs during onboarding. Account managers run continuous QA, weekly reviews, and monthly performance reports." } }, { "@type": "Question", "name": "Are your VAs dedicated or shared?", "acceptedAnswer": { "@type": "Answer", "text": "Dedicated. Your VA works exclusively on your account during their committed hours — not bouncing between clients like a freelancer marketplace." } }, { "@type": "Question", "name": "What if it isn't a fit?", "acceptedAnswer": { "@type": "Answer", "text": "Our replacement guarantee gets you a new matched assistant — fast — at no additional cost. The account manager handles the transition so you don't lose momentum." } }, { "@type": "Question", "name": "Who manages the VA's performance?", "acceptedAnswer": { "@type": "Answer", "text": "Your account manager. They handle QA, training reinforcement, time tracking, and weekly written reports so you stay focused on the business." } }, { "@type": "Question", "name": "What time zones do your VAs work?", "acceptedAnswer": { "@type": "Answer", "text": "We staff to U.S. time zones (ET / CT / MT / PT). Your assistant works your business hours so collaboration feels in-house." } }, { "@type": "Question", "name": "What tools do you support?", "acceptedAnswer": { "@type": "Answer", "text": "Slack, email, Microsoft Teams, Google Workspace, Loom, Zoom, Notion, Asana, ClickUp, HubSpot, Salesforce, QuickBooks, Xero, and more. We work in your stack — not ours." } }, { "@type": "Question", "name": "How often will I hear from my VA?", "acceptedAnswer": { "@type": "Answer", "text": "Daily updates plus a weekly written report from your account manager covering hours used, tasks completed, blockers, and next-week priorities." } }, { "@type": "Question", "name": "What about coverage during holidays or sick days?", "acceptedAnswer": { "@type": "Answer", "text": "Backup VA coverage is included. Your account manager arranges a temporary fill so work doesn't stop." } }, { "@type": "Question", "name": "Do VAs sign NDAs and confidentiality agreements?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Every assistant signs an NDA and confidentiality agreement before being placed. We can also sign client-specific NDAs on request." } }, { "@type": "Question", "name": "Can VAs access sensitive systems and tools?", "acceptedAnswer": { "@type": "Answer", "text": "Yes — under your access controls. We recommend using a password manager (1Password, LastPass, Bitwarden) and role-based permissions. Your account manager helps configure least-privilege access." } }, { "@type": "Question", "name": "Do you support regulated industries (legal, healthcare, finance)?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Our specialized VAs are trained for legal intake, HIPAA-aware healthcare workflows, and financial-services support. Industry-specific SOPs are part of onboarding." } }, { "@type": "Question", "name": "What's the replacement guarantee?", "acceptedAnswer": { "@type": "Answer", "text": "If your VA isn't a fit at any point, we replace them at no additional cost. The account manager handles the transition and SOP handover so the new VA ramps quickly." } }, { "@type": "Question", "name": "Can I pause or scale my plan?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Scale up to more hours, scale down, or pause month-to-month. Just let your account manager know." } }, { "@type": "Question", "name": "How do I cancel?", "acceptedAnswer": { "@type": "Answer", "text": "30-day written notice. No cancellation fees, no clawbacks. Your data and SOPs stay yours." } } ] } ] --- [www.1VirtualAssistant.com](https://www.1VirtualAssistant.com)[info@1VirtualAssistant.com](mailto:info@1VirtualAssistant.com)Serving All 50 States Mon–Fri: 8AM–8PM EST | Sat: 9AM–2PM EST [1 Virtual Assistant VA Staffing Services ](/) [About](/about)[Who We Serve](/who-we-serve)[How It Works](/how-it-works)[Roles](/industries-and-roles)[Coverage](/locations)[Pricing](/pricing)[FAQ](/faq)[Contact](/contact) [Call](tel:+18444880014)[(844) 488-0014](tel:+18444880014)[Book Consultation](/book-consultation) Frequently asked questions # Everything you need to know before hiring a VA. Pricing, contracts, training, security, communication, and the replacement guarantee — answered clearly so you can make a fast decision. Getting started ## Getting started How engagements work and what to expect on day one. ### How fast can I get a virtual assistant? ### What happens on the consultation call? ### Do you handle onboarding and SOP creation? ### Can I start with a small engagement? Pricing & contracts ## Pricing & contracts Transparent monthly pricing — no setup fees, no surprises. ### Are there long-term contracts? ### What does pricing include? ### How do I pick the right plan? ### What's the typical ROI vs. hiring in-house? ### How does billing work? Roles, training & quality ## Roles, training & quality How we match, train, and supervise every assistant. ### What roles do you staff? ### How are VAs trained? ### Are your VAs dedicated or shared? ### What if it isn't a fit? ### Who manages the VA's performance? Communication & schedule ## Communication & schedule How you'll work together day-to-day. ### What time zones do your VAs work? ### What tools do you support? ### How often will I hear from my VA? ### What about coverage during holidays or sick days? Security & compliance ## Security & compliance How we protect your data and clients' information. ### Do VAs sign NDAs and confidentiality agreements? ### Can VAs access sensitive systems and tools? ### Do you support regulated industries (legal, healthcare, finance)? Replacement & cancellation ## Replacement & cancellation What happens if your needs change. ### What's the replacement guarantee? ### Can I pause or scale my plan? ### How do I cancel? ## Still have questions? Book a free 20-minute consultation. We'll map your role, recommend a plan, and quote transparent pricing on the call. 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