Question 1

How fast can I get a virtual assistant?

Accepted Answer

Most clients are matched within 24–72 hours of the consultation. We map your role, hand-pick a trained VA, set up tools and SOPs with your account manager, and you're working together by the end of the week.

Question 2

What happens on the consultation call?

Accepted Answer

A staffing advisor reviews your workflow, the role you need, hours, time-zone preferences, and tools. You leave the call with a recommended plan and transparent pricing — no obligation.

Question 3

Do you handle onboarding and SOP creation?

Accepted Answer

Yes. Your account manager runs onboarding, helps document SOPs, sets up access to your tools, and supervises the first two weeks of work to make sure quality is on track.

Question 4

Can I start with a small engagement?

Accepted Answer

Yes. Many clients start at 10–20 hrs/week (Starter) and scale to half-time or full-time as the workload grows.

Question 5

Are there long-term contracts?

Accepted Answer

No long-term contracts. Plans are month-to-month with a 30-day notice. Pause, scale up, or cancel at any time.

Question 6

What does pricing include?

Accepted Answer

Every plan includes a dedicated assistant, an account manager, QA and performance monitoring, backup coverage, and the replacement guarantee. There are no setup fees.

Question 7

How do I pick the right plan?

Accepted Answer

Starter ($799–$1,200) suits part-time support up to 20 hrs/week. Growth ($1,200–$2,000) covers half-time. Full-Time ($2,000–$3,500) is a 40-hr/week dedicated VA. Specialized ($2,500–$4,500) is for industry-trained roles.

Question 8

What's the typical ROI vs. hiring in-house?

Accepted Answer

Most clients save 50–70% versus a U.S. in-house hire (typically $5K–$8K/month fully loaded) and reclaim 10–40 hours per week of leadership time.

Question 9

How does billing work?

Accepted Answer

Flat monthly rate billed in advance. No hourly invoices to chase, no overtime surprises.

Question 10

What roles do you staff?

Accepted Answer

Executive assistants, bookkeeping VAs, marketing VAs, admin & data entry, customer support, sales & lead generation, plus specialized roles for legal, healthcare, real estate, and more.

Question 11

How are VAs trained?

Accepted Answer

Every assistant completes role-specific training before placement, then your custom SOPs during onboarding. Account managers run continuous QA, weekly reviews, and monthly performance reports.

Question 12

Are your VAs dedicated or shared?

Accepted Answer

Dedicated. Your VA works exclusively on your account during their committed hours — not bouncing between clients like a freelancer marketplace.

Question 13

What if it isn't a fit?

Accepted Answer

Our replacement guarantee gets you a new matched assistant — fast — at no additional cost. The account manager handles the transition so you don't lose momentum.

Question 14

Who manages the VA's performance?

Accepted Answer

Your account manager. They handle QA, training reinforcement, time tracking, and weekly written reports so you stay focused on the business.

Question 15

What time zones do your VAs work?

Accepted Answer

We staff to U.S. time zones (ET / CT / MT / PT). Your assistant works your business hours so collaboration feels in-house.

Question 16

What tools do you support?

Accepted Answer

Slack, email, Microsoft Teams, Google Workspace, Loom, Zoom, Notion, Asana, ClickUp, HubSpot, Salesforce, QuickBooks, Xero, and more. We work in your stack — not ours.

Question 17

How often will I hear from my VA?

Accepted Answer

Daily updates plus a weekly written report from your account manager covering hours used, tasks completed, blockers, and next-week priorities.

Question 18

What about coverage during holidays or sick days?

Accepted Answer

Backup VA coverage is included. Your account manager arranges a temporary fill so work doesn't stop.

Question 19

Do VAs sign NDAs and confidentiality agreements?

Accepted Answer

Yes. Every assistant signs an NDA and confidentiality agreement before being placed. We can also sign client-specific NDAs on request.

Question 20

Can VAs access sensitive systems and tools?

Accepted Answer

Yes — under your access controls. We recommend using a password manager (1Password, LastPass, Bitwarden) and role-based permissions. Your account manager helps configure least-privilege access.

Question 21

Do you support regulated industries (legal, healthcare, finance)?

Accepted Answer

Yes. Our specialized VAs are trained for legal intake, HIPAA-aware healthcare workflows, and financial-services support. Industry-specific SOPs are part of onboarding.

Question 22

What's the replacement guarantee?

Accepted Answer

If your VA isn't a fit at any point, we replace them at no additional cost. The account manager handles the transition and SOP handover so the new VA ramps quickly.

Question 23

Can I pause or scale my plan?

Accepted Answer

Yes. Scale up to more hours, scale down, or pause month-to-month. Just let your account manager know.

Question 24

How do I cancel?

Accepted Answer

30-day written notice. No cancellation fees, no clawbacks. Your data and SOPs stay yours.

Everything you need to know before hiring a VA.

Getting started

Pricing & contracts

Roles, training & quality

Communication & schedule

Security & compliance

Replacement & cancellation

Still have questions?