Legal
Last updated: January 2025
By accessing or using the website and services provided by 1VirtualAssistant ("Company," "we," "our," or "us"), you ("you," "Client," or "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and 1VirtualAssistant.
1VirtualAssistant provides managed virtual-assistant staffing and related services, including:
Accuracy of Information. You agree to provide accurate, current, and complete information about your business and scope of work when using our website and services.
Compliance with Laws. You agree to comply with all applicable laws and regulations when using our website and services, including employment, equal opportunity, and data protection laws.
Professional Conduct. You agree to conduct yourself professionally and respectfully in all interactions with our staff, assigned virtual assistants, and other users.
Confidentiality. If you receive confidential information from us or our personnel, you agree to maintain its confidentiality.
No Unlawful Use. You agree not to use our website or services for any unlawful or prohibited purpose.
Service Fees. Pricing is based on your selected plan and any add-ons. Plan details are confirmed in writing before work begins.
Placement Fee. Each placement includes a one-time $500 placement fee covering sourcing, vetting, and onboarding. This fee is fully refundable if we are unable to match you with a suitable virtual assistant.
Billing. Plans are billed monthly in advance unless otherwise agreed. Charges are non-refundable except as expressly stated.
Late Payments. Past-due accounts may be paused until balances are resolved. Re-activation may require a new onboarding period.
You may cancel your plan at any time with at least 14 days' notice prior to your next billing date. If your assigned VA is not the right fit, contact your account manager and we will work to re-match you at no additional cost. We do not guarantee any specific business outcome from the engagement.
Our virtual assistants sign confidentiality agreements as a condition of engagement. We require strong authentication, password-manager workflows, and least-privilege access. You remain responsible for granting and revoking access to systems you control.
Your Work Product. Work product created by your VA in the course of an engagement is owned by you, subject to payment of fees.
Our Property. All content on our website, including text, graphics, logos, software, internal tools, training materials, processes, and aggregated, de-identified performance data, is the property of 1VirtualAssistant or its licensors and is protected by copyright and other intellectual property laws.
During your engagement and for 12 months thereafter, you agree not to directly hire, contract, or solicit any virtual assistant introduced through 1VirtualAssistant outside of our platform without our written consent.
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific business results, revenue, or outcomes from any engagement.
To the fullest extent permitted by law, 1VirtualAssistant's aggregate liability arising out of or related to the services will not exceed the fees you paid in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, nor for the actions or omissions of third parties, including assigned virtual assistants acting outside the scope of our engagement.
You agree to indemnify and hold harmless 1VirtualAssistant, its officers, directors, employees, and agents from and against any claims, liabilities, damages, and expenses, including reasonable attorneys' fees, arising from your use of our website or services or your breach of these Terms.
We may suspend or terminate your access to our website or services at any time, with or without cause, including for non-payment, breach of these Terms, or conduct that is harmful to our staff or other users.
These Terms are governed by the laws of the United States and the State of Florida, without regard to its conflict of law principles. Any dispute arising from these Terms shall first be addressed through good-faith negotiation and, if unresolved, through binding mediation or arbitration in a mutually agreed venue.
We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of the services constitutes acceptance of the updated Terms.
These Terms, together with any signed service agreement or order form, constitute the entire agreement between you and 1VirtualAssistant regarding your use of our website and services.
Questions about these Terms? Email us at info@1VirtualAssistant.com.