Privacy Policy

Account Information. Name, business name, email, phone, and billing details you provide when booking a consultation or starting service.

Engagement Information. Details about your team, tools, and workflows used to match and onboard your VA, including job specifications and role requirements.

Usage Data. IP address, browser type, device information, pages visited, and referral sources collected automatically when you use our website.

Communications. Records of email, chat, and phone exchanges with our team, including interview notes and account-management correspondence.

Public Sources. Information from publicly available sources (such as your company website or public business profiles) used to better understand your needs.

• To match, onboard, and manage your virtual assistant
• To process payments and send invoices
• To respond to inquiries and provide support
• To send service updates and, with your consent, newsletters
• To improve our website, services, and matching quality
• To comply with legal obligations and prevent fraud

Where GDPR applies, we process personal data on the basis of (a) your consent, (b) performance of a contract with you, (c) compliance with a legal obligation, or (d) our legitimate interests in operating, securing, and improving our services. You may withdraw consent at any time where consent is the legal basis.

We share information only with the people and providers needed to deliver our services:

• Your assigned virtual assistant and account manager
• Vetted infrastructure providers (e.g., hosting, payments, email, analytics) operating under their own privacy commitments
• Authorities or other parties when legally required, or to protect our legal rights

We do not sell or "share" your personal information as those terms are defined under the CCPA/CPRA.

We use industry-standard safeguards including encryption in transit, access controls, and signed confidentiality agreements with all team members. No system is perfectly secure, but we work continuously to protect your data.

We retain account and engagement data for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal requirements. You may request deletion of your data at any time, subject to obligations we are required to keep records for.

We operate globally and may transfer your information to countries outside of your own, including the United States. Where we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland, we put appropriate safeguards in place, such as Standard Contractual Clauses, to protect your data.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you
• Rectification: correct inaccurate or incomplete data
• Erasure ("right to be forgotten"): request deletion under certain circumstances
• Restriction of processing: limit how we use your data
• Data portability: receive your data in a structured, machine-readable format
• Objection: object to certain processing activities
• Withdraw consent at any time where consent is the legal basis
• Lodge a complaint with a supervisory authority

California residents (CCPA/CPRA) additionally have the right to know what personal information we collect, use, and disclose; to request deletion or correction; to opt out of any sale or sharing of personal information (we do not sell or share); and to limit use and disclosure of sensitive personal information.

To exercise any of these rights, email us at the address below. We will respond within the timeframes required by applicable law.

We use cookies and similar technologies on our website. For details about the types of cookies we use, your choices, and how to manage them, please see our Cookie Policy.

Our services are intended for businesses and adult professionals. We do not knowingly collect personal information from anyone under 16, and never from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date. We encourage you to review this policy periodically.

Questions about this Privacy Policy or to exercise your rights? Email info@1VirtualAssistant.com.