The Process

From first call to a fully onboarded VA in under a week.

A four-step managed staffing process — built so you get a trained, supervised virtual assistant working in your business without the usual hiring overhead.

The four-step process

Every engagement follows the same proven path. Predictable for you, accountable for us.

01

Discovery call

Day 1 · 30 minutes

A staffing advisor maps your workflow, the role you need filled, ideal hours, time-zone preferences, tools, and what success looks like in 30/60/90 days.

  • Role scoping & task inventory
  • Tool & access requirements
  • Transparent pricing & plan recommendation
02

Matched VA + plan

Day 1–2

We hand-pick a trained virtual assistant matched to your industry and role. You review their profile, sample work, and approve before onboarding begins.

  • Industry-experienced candidate
  • English fluency & culture fit verified
  • Backup VA identified for continuity
03

Onboarding (24–72h)

Day 2–4

Your dedicated account manager runs onboarding — building SOPs, configuring tools, granting access, and supervising the first sessions so the VA is productive on day one.

  • SOPs documented for your workflows
  • Tool & system access set up securely
  • Communication cadence established
04

Managed performance

Ongoing

Your account manager runs weekly QA, monitors deliverables, and reports on outcomes. If anything is off, we adjust — or replace the VA at no cost.

  • Weekly performance reporting
  • Quality reviews & coaching
  • Replacement guarantee included

What to expect, week by week

The first 21 days set the tone for a long, productive engagement.

Week 1

Onboard & shadow

  • Tool access & SOP walk-through
  • Account manager supervises live
  • Daily check-ins with you

Week 2

Take over routine work

  • VA owns recurring tasks
  • First QA report delivered
  • Process refinements documented

Week 3+

Scale scope & impact

  • Expand to higher-value tasks
  • Weekly reporting cadence
  • Quarterly performance review

Built-in guarantees

Managed staffing means we own the outcome — not just the placement.

Replacement guarantee

Not the right fit? We rematch you with a new VA at no cost — no awkward conversations.

24–72 hour onboarding

From signed agreement to a working VA in under three business days.

Documented SOPs

Every workflow is captured so knowledge stays with your business, not one person.

Dedicated account manager

A single point of contact who owns quality, reporting, and continuity.

Ready to see the process in action?

Book a 30-minute discovery call. Walk away with a tailored plan and transparent pricing — no obligation.