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Hiring a Virtual Assistant

Playbooks for deciding when to hire a VA, what to delegate first, how to write a clear scope, and how to interview and trial candidates without losing momentum.

Start here if you've never hired a VA before

Hiring your first virtual assistant is one of the highest-leverage decisions you'll make as a founder or operator — and one of the most commonly botched. The mistakes are predictable: hiring before you've scoped the role, expecting initiative from someone you've given no SOPs, treating the first VA hire like a 'just help me with stuff' arrangement instead of a real role with outcomes and metrics. Every guide in this category is built to help you avoid those exact failure modes.

If you only read one piece in this category, start with When to Hire a Virtual Assistant. It walks through the seven signals we see in nearly every founder before they make their first VA hire. From there, How to Scope a VA Role gives you the framework for writing a scope that actually leads to leverage, and Interviewing Virtual Assistants covers the eight questions we use to predict performance in 30 minutes.

What you'll get out of this category

By the time you've worked through these guides, you'll have a list of tasks ready to delegate, a written scope your VA can read on day one, and an interview process that filters for ownership and judgment instead of vibes. That's the entire foundation for a successful first 90 days — and it's the difference between a VA hire that pays back in the first month and one that quietly stalls in week three.

The five most common first-hire mistakes

After hundreds of first-VA engagements, the failure modes are predictable. First: hiring 'general help' instead of a defined role with outcomes. Second: skipping the SOP work in the first 30 days because it feels like overhead. Third: choosing on price alone and getting someone who can't actually do the work fluently in your tools. Fourth: not setting decision rights early, so the VA waits on you for everything and you become the bottleneck again. Fifth: never running a structured weekly check-in, so feedback piles up until something breaks.

Each of these is fixable with a 30-minute investment up front. Define the role on paper before interviewing. Block 4 hours in week one for SOP recording. Pay 20% more for fluency in your stack. Document decision rights before day one. Put a recurring 30-minute weekly sync on the calendar before the engagement starts. Do those five things and you'll be in the top 10% of first-VA engagements at the 90-day mark.