For trades and field-service businesses, a Operations VA plugs into the lead intake to scheduled job — taking on sop creation and process automation so owners and office managers stop carrying the work themselves. They work inside the same tools you already run on, including Zapier and Make alongside ServiceTitan, and inherit the SOPs your team has already documented.
Every Operations VA we place in home services works against permit tracking and call-recording disclosure where required. We solve the day-to-day pain trades and field-service businesses feel most: missed calls and slow estimate follow-up bleeding revenue. They onboard onto your home services stack (typically ServiceTitan, Housecall Pro, Jobber) inside the first week, with your SOPs as the source of truth.
In the first 30 days, your Operations VA for Home Services ships the sop library updated (weekly) and the automation health check (weekly), plus the recurring work that defines the role: document sops for every recurring process with screenshots and loom walkthroughs, and build and maintain zapier or make automations across your tool stack. Your account manager runs a weekly review against the role's SOP and the home services-specific checklist so quality is measured, not assumed.