For trades and field-service businesses, a Customer Support plugs into the lead intake to scheduled job — taking on ticket handling and live chat so owners and office managers stop carrying the work themselves. They work inside the same tools you already run on, including Zendesk and Intercom alongside ServiceTitan, and inherit the SOPs your team has already documented.
Every Customer Support we place in home services works against permit tracking and call-recording disclosure where required. We solve the day-to-day pain trades and field-service businesses feel most: missed calls and slow estimate follow-up bleeding revenue. They onboard onto your home services stack (typically ServiceTitan, Housecall Pro, Jobber) inside the first week, with your SOPs as the source of truth.
In the first 30 days, your Customer Support for Home Services ships the daily ticket queue cleared (daily) and the live chat coverage (per shift), plus the recurring work that defines the role: respond to email tickets and live chat within your sla targets, and handle phone overflow and after-hours coverage with warm transfers. Your account manager runs a weekly review against the role's SOP and the home services-specific checklist so quality is measured, not assumed.