For agents, teams, and brokerages, a Customer Support plugs into the contract execution to close — taking on ticket handling and live chat so team leads and producing agents stop carrying the work themselves. They work inside the same tools you already run on, including Zendesk and Intercom alongside Follow Up Boss, and inherit the SOPs your team has already documented.
Every Customer Support we place in real estate works against broker compliance and state disclosure requirements. We solve the day-to-day pain agents, teams, and brokerages feel most: agents stuck behind a laptop instead of in front of clients. They onboard onto your real estate stack (typically Follow Up Boss, kvCORE, Dotloop) inside the first week, with your SOPs as the source of truth.
In the first 30 days, your Customer Support for Real Estate ships the daily ticket queue cleared (daily) and the live chat coverage (per shift), plus the recurring work that defines the role: respond to email tickets and live chat within your sla targets, and handle phone overflow and after-hours coverage with warm transfers. Your account manager runs a weekly review against the role's SOP and the real estate-specific checklist so quality is measured, not assumed.