For DTC and marketplace brands, a Executive Assistant plugs into the order, support, and returns ops — taking on inbox & calendar and travel coordination so founders and ops leads stop carrying the work themselves. They work inside the same tools you already run on, including Google Workspace and Microsoft 365 alongside Shopify, and inherit the SOPs your team has already documented.
Every Executive Assistant we place in e-commerce works against PCI-aware order handling and platform policy compliance. We solve the day-to-day pain DTC and marketplace brands feel most: promo-cycle volume spikes that break SLAs. They onboard onto your e-commerce stack (typically Shopify, Amazon Seller Central, Gorgias) inside the first week, with your SOPs as the source of truth.
In the first 30 days, your Executive Assistant for E-commerce ships the daily inbox triage report (daily) and the weekly calendar plan (weekly), plus the recurring work that defines the role: triage and respond to email on your behalf using your tone of voice, and own your calendar — scheduling, rescheduling, and protecting deep-work blocks. Your account manager runs a weekly review against the role's SOP and the e-commerce-specific checklist so quality is measured, not assumed.